Terms Conditions

TERMS AND CONDITIONS

  • ACCEPTANCE OF TERMS
  • CHANGE OF TERMS
  • INDEMNITY
  • COPYRIGHT
  • CUSTOMER CONTENT
  • FOLDING
  • SUBMISSION OF ARTWORK OR GRAPHICS
  • COLOR PROOFING & MATCHING
  • ORDER PROOFS
  • OVER / UNDER
  • CHANGE ORDERS
  • ORDER CANCELLATION
  • RETURNS AND REFUNDS
  • SHIPPING AND DELIVERY OF PRODUCTS
  • SHIPPING ERRORS & LOST PACKAGES
  • LIMITATIONS & LIABILITY:
  • RETURNED CHECKS
  • TAX EXEMPTION
  • OFFICE HOURS AND OBSERVED HOLIDAYS
  • PAPER STOCK POLICY
  • CA SUPPLY CHAINS ACT

ACCEPTANCE OF TERMS

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW:

All services provided by PrintWolf.com are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as "you") agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

CHANGE OF TERMS

PrintWolf.com reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on printwolf.com . PrintWolf.com does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

INDEMNITY

You agree to indemnify and hold PrintWolf.com , its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys' fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.

COPYRIGHT

PrintWolf.com and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2008 PrintWolf.com . All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of PrintWolf.com .

Copyright laws also pertain to the content you submit to PrintWolf.com . Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. PrintWolf.com will not assume the responsibility of checking the content of its client's submitted materials for copyright violations. Therefore, PrintWolf.com will not be held accountable for any illegal use of copyrighted material by its clients.

CUSTOMER CONTENT

You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not PrintWolf.com . Furthermore, you are responsible for all information and content that you acquire and/or use from the printwolf.com service.

In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from PrintWolf.com :

You will not upload, post or send any content through the PrintWolf.com service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of PrintWolf.com or any other party.

Let it also be known that PrintWolf.com does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers. PrintWolf.com will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.

PrintWolf.com provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.

You must have a registered account. Protection of passwords and controlling account access is your responsibility. PrintWolf.com will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of PrintWolf.com .

PrintWolf.com reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. Out of respect for the employees and guests of PrintWolf.com , we define objectionable as any content that is not child-friendly. We reserve the right to refuse to print any such objectionable content. In the event your order is rejected for objectionable content, we will issue a credit for the full value of your order minus 10% to cover processing fees, OR, upon request, we will issue a promotional code for the full value of your order for use on a future project. If you wish for us to review content prior to placing your order, please contact Customer Service.

In addition, you agree that content and or information obtained by PrintWolf.com may be kept and disclosed if PrintWolf.com is required to do so by law, or if PrintWolf.com believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or PrintWolf.com in any way.

FOLDING

DIGITAL ONLY
Please note: Due to the nature of toner (toner is applied to the surface of the paper, as opposed to offset printing where the ink is absorbed by the paper), images or areas of solid color that run over any folds will crack.

SUBMISSION OF ARTWORK OR GRAPHICS

All files must be submitted in CMYK format, except for 1 and 2 color letterhead and envelopes. Any files not in CMYK may color shift when processed. A minimum resolution of 275 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.

We strongly suggest that all items except for background images be at least 1/8" from the trim line. Items falling closer to the trim line may be cut off. Please refer to the templates provided on our site for guidelines.

IMPORTANT! If you choose "NO PROOF - PROCEED AS IS" you assume full (100%) responsibility for printing outcome(s).

If you select a double-sided product (4/1, 4/4, 5/1, 5/4) that is not a catalog/calendar please upload two separate files. Multiple-page files need to be separated into two different files and be submitted as "front" and "back" files. Not separating files will cause delays and you might have to send the files again. You may still submit multi-page files for your catalog/calendar orders that require more than two files.

Templates are available for download at http://printwolf.com /index.php?page=graphic_guidelines. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.

COLOR PROOFING & MATCHING

PrintWolf.com cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.

PrintWolf.com will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, PrintWolf.com cannot be held responsible for final color appearance of UV-coated products.

ORDER PROOFS

It is the client's responsibility to review the final proof and layout of all orders prior to actual printing. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes or cancellations may be made to the order after the order status is changed to Approved Work In Progress. The order is then ready to Schedule for Printing and our automated order processing system cannot accept any changes. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. PrintWolf.com will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. PrintWolf.com will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds. Important Note: Hard copy Epson proofs are always printed on a specialty paper with a satin finish called "Oris Select Proof" paper stock. This proof paper is used for all hard copy Epson proofs regardless of the paper selected for your print project.  This is a standard and accepted print industry policy and procedure. If you order an Epson hard copy proof, it will not be printed on the actual paper stock you've selected for your print project.  

If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof, a fee of $5 for PDF proof will also be charged. For a new hard copy proof, please contact our customer service department as the proof prices vary by specific product order(s) placed. the date the order was placed

IMPORTANT Please be aware if you have an order with multiple jobs and one of the jobs is on hold it may delay the shipment date of the other jobs of the that parent order. To avoid this issue please make sure all held jobs are followed-up with and all issues causing it to be held get resolved.

OVER / UNDER

We consider any order filled within 5% over or under ordered quantity to be delivered in full.

CHANGE ORDERS

If a Change is made to an existing order that results in a credit, a Fee will be charged in the amount of 10% of total credit amount, to cover transaction costs related to this credit. A promo code for the full value of the credit can be issued in lieu of a credit, upon request and prior to the credit processing date.

ORDER CANCELLATION

Prior to proof approval, PrintWolf.com allows customers to cancel orders. Cancellation requests should be submitted through "My Account". We will inform you of any charges depending on the stage of the order.

Orders placed without proofs cannot be cancelled once the order has been processed through Pre-press and the order status of Approved Work in Progress(WIP) has been posted. The order is then Ready to Schedule for Printing and our automated order processing system cannot accept any changes.

Cancellation fees will be calculated based on the age of the order and whether a proof was created. Age will be calculated in calendar days from the date the order was placed.

Age in Calendar Days And Fee

  • 0-30 days 10%
  • 31-60 days 25%
  • 61-90 days 50%
  • 91+ days No Refund

We will automatically cancel any orders that remain in the same status for 90 days. You will not get a credit but upon request may get a promo code for the entire dollar amount of the order.

The cost of proofs plus administrative fees (calculated in the above table) will be subtracted from the total refund.

NO CANCELLATIONS ON ORDERS PAID FOR BY TELECHECK. A Promo Code for the Order Amount will be provided to Client in lieu of a credit.

RETURNS AND REFUNDS

Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to PrintWolf.com , we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to PrintWolf.com within 10 days of your order's receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. All Charges related to expedited orders (rush printing or shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. ANY CREDIT DUE WILL BE PROCESSED WITHIN 4 to 6 WEEKS. If a change is made to an existing order that results in a credit, a processing fee equal to 10% of total credit amount will be charged to cover transaction costs related to this credit. Upon request a promo code for the full value of the credit can be issued in lieu of a credit, if we are contacted prior to the credit processing date.

SHIPPING AND DELIVERY OF PRODUCTS

PrintWolf.com will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. PrintWolf.com will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. PrintWolf.com will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by PrintWolf.com , where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

SHIPPING ERRORS & LOST PACKAGES

In order to file a lost or damaged claim the following must apply:

Claims can only be placed within 30 days from package shipment. PrintWolf.com cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors. In the case that a customer supplies the wrong address causing a package not to be delivered on time, PrintWolf.com will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

LIMITATIONS & LIABILITY:

OUR LIABILITY IS LIMITED UP TO THE TOTAL AMOUNT OF YOUR ONLINE PURCHASE (AT THE SPECIFIC TIME AND DATE OF YOUR PURCHASE) AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOSS. WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.

PrintWolf.com reserves the right to refuse service to any party for any reason it deems fit.

PLEASE NOTE: ANY SUPPLIED MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA.

RETURNED CHECKS

Does not apply to orders placed through website.

TAX EXEMPTION:

There are only three ways to be tax exempt:

1. You must have a re-sale certificate on file with PrintWolf.com .
2. Order is processed and mailed from our facility and a Printed Sales Message Sales Tax Exemption Certificate is on file for the project.
3. Order is shipped directly to a mail house and a Printed Sales Message Sales Tax

Exemption Certificate is faxed over with the order number written on it.

OFFICE HOURS AND OBSERVED HOLIDAYS

Office hours are 8am to 5pm, excluding observed holidays. Will Call hours are from 6am to 9 pm Monday - Friday. Express orders will be ready between 5pm and 8pm on the date they are due.

The following holidays are observed as business holidays.
All operations as well as Customer Service are closed on these days.

Holidays are excluded from Turn Time.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day, and Friday following Thanksgiving
  • Christmas Day

PAPER STOCK POLICY

In order to maintain the most competitive print prices, we must utilize a number of paper stock sources and paper mills. We reserve the right to change our paper suppliers as necessary to assure you the best quality paper stocks available at the industry’s most competitive prices. We will make every effort to assure our online paper stock offerings remain consistent, reliable and predictable over time. However, we cannot control or be held accountable for paper production variances caused by independent paper mills and sources which are beyond our control. Although the stated weights of our featured paper stocks will remain constant, there could be a slight difference in caliper, brightness or texture. Slight differences may or may not be evident when printing the exact same project, on the exact same selected paper stock, and using the exact same art file but ordered and printed on a different date. For example, you order a print project today (we’ll call it XYZ Flyers project) and you order it printed as 4/0 on 70 lb. Opaque Offset Smooth (Recycled). Three months from today, you place the exact same order, exact same art, same named paper stock, same project (XYZ Flyers). When you receive the project, you notice a slight difference in the paper stock (be it caliper, brightness or texture). The slight difference will be within print industry standards for paper stock and mill industry tolerance levels (very similar to slight dye lot variations common in the carpet or fabric industry). We will not be held personally responsible or accountable, in any way, for these slight differences. Our position is a common print industry policy with regard to paper stock grades, paper mills and the varying slight differences from one source or mill to another concerning like weight and like named paper stocks purchased from different manufacturing resources.